Your Privacy Matters Data Protection

Privacy Policy

How we collect, use, protect, and manage your personal information

Our Commitment

Your Privacy Is Important to Us

This Privacy Policy explains how we collect, use, protect, and manage your personal information when you book a safari, Kilimanjaro trek, cultural tour, volunteering program, Zanzibar holiday, or any other travel service with our company. By using our services, website, or communicating with us, you agree to this Privacy Policy.

1

Information We Collect

We may collect the following information from our clients:

Personal Information

Full name • Nationality • Passport details • Date of birth • Phone number • Email address • Emergency contact details

Booking Information

Travel dates • Tour preferences • Accommodation details • Flight information (if required for transfers)

Payment Information

Payment confirmations • Transaction records
Note: We do not store your full credit or debit card information.

Health Information

For safety during trekking or safari activities, we may request limited medical or dietary information where necessary.

2

How We Use Your Information

Your information is used to:

  • Confirm and manage bookings
  • Arrange accommodations, transport, safaris, trekking, and activities
  • Communicate important travel updates
  • Provide customer support
  • Improve our services
  • Meet legal and safety requirements
3

Sharing Information

We may share necessary information with trusted partners such as:

  • Hotels and lodges
  • National parks
  • Local guides
  • Transport providers
  • Airlines and activity operators

We only share information required to deliver your travel services.

We never sell or rent your personal information to third parties.
4

Data Protection

We take reasonable measures to protect your personal information from:

  • Unauthorized access
  • Loss or misuse
  • Disclosure or alteration

Your information is handled securely and only authorized staff can access it.

5

Website Cookies

Our website may use cookies to improve user experience and analyze website traffic.

You may disable cookies in your browser settings if preferred.

6

Marketing Communication

We may occasionally send travel offers, updates, or promotional information.

Clients may unsubscribe from marketing messages at any time.

7

Retention of Information

We keep client information only as long as necessary for:

  • Booking and operational purposes
  • Legal and accounting requirements
  • Customer support
8

Client Rights

Clients may request to:

  • Access their personal information
  • Correct inaccurate information
  • Request deletion of personal data where legally permitted
9

Third-Party Websites

Our website or social media pages may contain links to external websites. We are not responsible for the privacy practices of those websites.

10

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website or shared with clients where necessary.

11

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us through our official email, phone number, or website.

Email

info@memorablevacationafrica.com

Phone

+255 758 999 932

Website

www.memorablevacationafrica.com

Acceptance of Terms

By booking with our company, you acknowledge that you have read and accepted this Privacy Policy.

Last Updated: January 2024

Have Questions About Your Privacy?

Our team is here to address any concerns regarding your personal data and how we protect it.

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