Cancellation & Refund Policy

• A booking is confirmed after receiving the agreed deposit payment.

• Full payment must be completed before the start of the tour, safari, trekking, volunteering program, or holiday package.

All cancellation requests must be made in writing by email or WhatsApp. The cancellation date will be the date we receive your written request.

This tiered structure is commonly used by tour operators to balance supplier costs and client flexibility.

Some expenses may already be paid to hotels, airlines, national parks, or other suppliers and may be non-refundable, including:

• Domestic or international flights
• Tanzania park fees
• Last-minute hotel bookings

• Date changes requested more than 30 days before departure may be made free of charge depending on availability.

• Changes requested within 30 days may incur additional costs.

• All changes are subject to availability.

We reserve the right to cancel or modify a tour due to:

• Severe weather conditions
• Safety or security concerns
• Natural disasters
• Government restrictions
• Insufficient group participation
• Unforeseen operational circumstances

In such cases, clients will receive:

• An alternative tour option, or
• A full or partial refund depending on recoverable costs.

We are not responsible for delays, changes, or cancellations caused by events beyond our control, including:

• Natural disasters
• Pandemics
• Political unrest
• Flight cancellations
• Border closures
• Government actions

Where possible, we will offer alternative dates, travel credits, or partial refunds.

Clients who fail to arrive for their scheduled tour, safari, transfer, or trekking without prior notice will not be eligible for a refund.

• Approved refunds will be processed within 7–21 business days.

• Refunds will be made using the original payment method where possible.

We strongly recommend all travelers purchase comprehensive travel insurance covering:

• Trip cancellation
• Medical emergencies
• Emergency evacuation
• Personal belongings
• Flight disruptions

Travel insurance is widely recommended across the tour industry to protect travelers from unexpected cancellations and losses.

By confirming a booking and making payment, clients acknowledge that they have read, understood, and accepted this cancellation and refund policy.